Governance and Internal Customer Satisfaction

Governance and Internal Customer Satisfaction

Our governance processes are shaped by the principles of transparency, accountability, and sustainability. In this context, we implement an ethical and transparent management approach at every stage of the procurement process to achieve our strategic goals.

We are engaged in various efforts to support Kibar Holding's operational excellence and sustainable growth. Our master data management initiatives are meticulously conducted to ensure the accuracy and reliability of data, which is critical for enhancing the efficiency of our business processes. These efforts not only strengthen Kibar Holding's competitive edge but also create a robust defense mechanism against future challenges.

On the internal customer experience front, our priority is to deeply understand the needs and expectations of all our stakeholders and to deliver services accordingly. Through our project development activities, we aim to offer innovative solutions to our internal customers, maximizing their performance and satisfaction. Our culture of continuous improvement enables us to establish feedback mechanisms and consistently enhance the quality of our services.

Additionally, through our K-STAR Supplier Sustainability Program, we contribute to the development of our suppliers in the area of sustainability, supporting them in fulfilling their environmental and social responsibilities. This, in turn, improves the overall sustainability performance of our supply chain. With this program, we also contribute to Kibar Holding's sustainability goals, helping to build a stronger and more responsible supply chain.

The application of all purchases within the framework of group procurement standards and operating models is ensured through governance mechanisms. Our processes, supported by innovative approaches and digital solutions, aim for excellence in internal customer experience and supplier relations. In line with Kibar Holding's values, we continue our efforts to create a reliable and robust governance structure that meets the needs of all our stakeholders.